Frequently Asked Questions
Discover everything you need to know about our divine fibers and artisanal processes.
What makes your cashmere different from others?
We source only the highest grade 100% cashmere, prioritizing long-staple fibers that offer unparalleled softness and durability. Each piece is traditionally crafted in Italy to ensure a luxurious feel that improves with every wear.
How should I care for my cashmere garments?
To preserve the natural oils and softness of the fibers, we recommend hand washing in cold water with a gentle cashmere detergent or professional dry cleaning. Always lay flat to dry and never hang your knitwear, as this can cause stretching.
Do you offer international shipping?
Yes, we ship our collections globally. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred shipping method.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 14 days of delivery. Please note that intimate apparel and final sale items are not eligible for return.
How do I find my correct size?
Our garments are designed with a relaxed, soulful fit. You can find detailed measurements for each style on our Size Guide page. If you are between sizes, we recommend sizing up for a more comfortable, draped silhouette.
Are your materials ethically sourced?
Sustainability and ethics are at the heart of our brand. We work closely with suppliers who adhere to strict animal welfare standards and environmental regulations to ensure our cashmere is as kind to the earth as it is to your skin.